Privacy Policy

1. Introduction

Infoneo, LLP (“Infoneo,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit Infoneo.com, use our applications, or engage our development services.

Infoneo is a Texas-based software and technology development company. We create applications, websites, and digital solutions for clients and internal use to improve performance and solve technical challenges across major platforms including BigCommerce, Shopify, WooCommerce, Cart.com, and WordPress.

By using our website or services, you agree to this Privacy Policy and our Terms of Service.

2. Information We Collect

We collect information to provide and improve our development services and digital tools. The categories of data we collect include:

A. Information You Provide Directly

• Contact Information: Name, company, address, phone number, and email address.
• Project Information: Details shared for consulting, development, or technical support purposes.
• Account Information: When creating an Infoneo client account or using internal developer tools.
• Payment Information: Processed through third-party secure payment providers; Infoneo does not store credit card data.
• Communications: Emails, contact form submissions, or chat interactions with our support or project teams.

B. Information Collected Automatically

• Technical and Usage Data: IP address, browser type, operating system, referring URLs, device identifiers, session activity, and general site analytics.
• Cookies and Tracking Tools: Used for authentication, analytics, and website optimization. You can control cookie settings through your browser.
• Platform Integration Data: When our applications connect to third-party systems (such as BigCommerce or Shopify), we may process metadata essential to integration, diagnostics, or security.

C. Information from Third Parties

We may receive limited business or technical information from partners, referral platforms, or public sources to support client onboarding and service delivery.

3. How We Use Your Information

Infoneo uses collected data to:

1. Operate, maintain, and enhance our software and development services.
2. Communicate with clients and partners regarding inquiries, support, and project progress.
3. Secure our website, infrastructure, and applications against fraud or misuse.
4. Perform analytics and technical diagnostics to improve quality and performance.
5. Meet legal obligations and enforce Infoneo’s agreements and policies.

We do not sell personal information under any circumstance.

4. Data Retention

We retain data only as long as needed for operational, contractual, or legal purposes. Most project and analytics data are retained for no longer than 24 months unless required by law or an active business relationship.

5. Data Sharing and Disclosure

Infoneo does not sell or rent user data. We share limited information only under these conditions:

• Service Providers: With trusted vendors (hosting, analytics, payment processors) who operate under confidentiality and data protection agreements.
• Legal Compliance: When required by law, subpoena, or a legitimate government request.
• Business Transfers: In connection with a merger, acquisition, or reorganization of Infoneo, LLP.
• Platform Integrations: When you authorize data flow between Infoneo-built solutions and third-party platforms such as BigCommerce or Shopify.

6. Cookies and Tracking Technologies

We use cookies, tracking pixels, and similar tools to:

• Maintain session authentication
• Measure traffic and improve usability
• Identify returning visitors for analytics

You can disable or delete cookies in your browser settings, but some features may not function properly without them.

7. Data Security

Infoneo implements administrative, physical, and technical safeguards designed to protect your information, including:

• Encrypted transmission (TLS 1.2 or higher)
• Access control, password management, and role-based security
• Regular vulnerability scanning and patching
• Compliance with secure software development lifecycle (SDLC) practices

While no system is entirely immune to intrusion, Infoneo employs industry-standard measures to mitigate risk.

8. Data Storage and U.S. Jurisdiction

All data collected by Infoneo is processed and stored within the United States.

By using Infoneo.com or our services, you consent to the collection, processing, and storage of your information in the U.S., where data protection laws may differ from those in your jurisdiction.

9. Your Privacy Rights (Under U.S. Law)

Residents of certain U.S. states, including Texas, California, Colorado, and Virginia, have privacy rights regarding their personal information, such as:

• The right to access, correct, or delete personal information
• The right to request disclosure of data collection or sharing practices
• The right to opt out of data sales or targeted advertising (Infoneo does not sell data)

Infoneo complies with the Texas Data Privacy and Security Act (TDPSA) and similar state statutes.

To exercise your privacy rights, contact us at privacy@infoneo.com with the subject line “Privacy Request.” We may require verification of your identity before fulfilling requests.

10. Third-Party Links and External Services

Infoneo.com may link to third-party sites or platforms (such as GitHub, BigCommerce Marketplace, or Shopify App Store). Infoneo is not responsible for their privacy or data practices. Please review the respective privacy policies of those services before submitting any information.

11. Children’s Privacy

Infoneo does not knowingly collect or process personal data from anyone under the age of 18.

If you believe a minor has submitted data to us, please contact privacy@infoneo.com so we can delete it promptly.

12. Changes to This Policy

Infoneo may update this Privacy Policy periodically. The “Effective Date” above indicates the latest revision.

All changes take effect immediately upon posting to Infoneo.com. Your continued use of our services constitutes acceptance of the updated Policy.

13. Governing Law and Jurisdiction

This Privacy Policy and any disputes arising from it are governed by the laws of the United States and the State of Texas, without regard to conflict-of-law principles.

Any legal action shall be brought exclusively in the state or federal courts located in Bexar County, Texas.

14. Contact Information

For questions, privacy requests, or security concerns, contact: